Browse All Categories/Helpdesk

Helpdesk

3 open source tools found

System Optimization

Zammad

Open-source helpdesk unifying email, chat, phone & social media in one platform.

Open-source helpdesk & customer support platform unifying email, chat, phone, and social media.

Stop services, delete installation and data directories. For Docker, remove container and volumes.

5.6k

Office Productivity

Frappe Helpdesk

Free open-source helpdesk with agent/customer portals, SLAs, and knowledge base.

100% open-source ticket management system with agent/customer portals, SLAs, knowledge base, and auto-assignment. Built on Frappe framework.

For Docker: run 'docker compose down' and delete the project directory. For Frappe Bench: run 'bench drop-site your-site-name', then remove the helpdesk app from the apps directory.

3.1k

Office Productivity

Request Tracker (RT)

Battle-tested open source ticketing system with deep customization, but requires Perl expertise.

RT (Request Tracker) is a mature, enterprise-grade open source issue and ticket tracking system used by thousands of organizations. It features email integration, custom workflows, and strong access control. Unlike SaaS tools, RT gives you full data ownership and unlimited customization, though its Perl-based setup requires sysadmin skills.

Stop RT services, delete the installation directory (e.g., /opt/rt6), drop the RT database and user, and remove web server configuration. Always backup configs and data first.

1.1k