libredesk
SHA-256Modern, open source, self-hosted omnichannel customer support desk with live chat, email, and more in a single binary.
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v2.2.1 · 10.4 MB
Open source self-hosted omnichannel customer support desk with live chat, email, automations, and AI assist in a single binary.
Core Features
- Unified inbox for live chat, email, and more
- Embedded live chat widget with real-time interaction
- Granular permissions and custom roles for teams
- Powerful automations with conditional rules
- AI-assisted response rewriting (friendly, professional, polished)
What It Can't Do
- •Requires a running PostgreSQL database; must set system user password on first run; AI features may need external API keys (e.g., OpenAI); automations and SLA setup have a learning curve; AGPL-3.0 license requires compliance if redistributed.
Use Cases
- Centralized customer support for e-commerce and SaaS businesses
- Self-hosted help desk for privacy-conscious organizations
libredesk is a modern, open source self-hosted omnichannel customer support desk that combines live chat, email, and more into a single binary. It features a unified inbox for managing conversations across channels, a real-time live chat widget for websites, granular permission roles, powerful automations to eliminate repetitive tasks, CSAT surveys, macros for saved responses, organization with tags and custom statuses, auto-assignment rules, SLA management, custom attributes for contacts and conversations, AI-assisted response rewriting, activity logs for auditing, webhooks for integrations, and a command bar for quick actions. Built with Go backend and Vue.js 3 frontend (Shadcn UI). Installation is available via Docker or binary. AGPL-3.0 licensed.
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Getting Started
Download installer
Click the button above to download the installer for your system
Install the software
Double-click the downloaded installer and follow the prompts
Download Docker Compose and sample config to current directory
Copy config.sample.toml to config.toml and edit as needed
Run docker compose up -d to start services
- Download Docker Compose and sample config to current directory
- Copy config.sample.toml to config.toml and edit as needed
- Run docker compose up -d to start services
SHA-256 checksum verified
Checksum extracted from GitHub official Release page
SHA256 Checksum
ada9591a9865b96de3563bea310000fc4ff2772c45c34912a35e901a788608fdThis checksum is extracted from the GitHub Release page. Verify file integrity after download.
All SHA-256 checksums on this platform are extracted from the project's official GitHub Release page, without any modification. You can independently verify them on the GitHub Releases page.
Open Source Transparency
View GitHub SourceUninstall Info
Stop and remove containers: docker compose down -v. Delete the downloaded directory and configuration files to fully uninstall.
No Extra Dependencies
Ready to use after download. No additional runtime required.
Having issues? Check the FAQ below
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