FreeScout
FreeScout is a free, self-hosted help desk and shared inbox. It offers all core features of paid tools like Zendesk and Help Scout without limits on users, tickets, or mailboxes. Fully mobile-friendly, multilingual, and easy to deploy on any server.
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Free open-source help desk, self-hosted alternative to Zendesk, no user limits.
Core Features
- No limits on users, tickets, or mailboxes
- 100% mobile-friendly
- Multilingual (30+ languages)
- Seamless email integration (IMAP/SMTP)
- Collision detection for concurrent editing
What It Can't Do
- •Some advanced features (custom fields, SLA, etc.) require paid official modules. The free core is sufficient for most use cases. For best performance, use Nginx + PHP-FPM.
Use Cases
- Small businesses needing a self-hosted customer support system
- Organizations requiring full data privacy control
- Multi-language customer support teams
- Developers seeking a customizable open-source help desk
FreeScout is a free, self-hosted help desk and shared mailbox built with PHP (Laravel). It offers all core features of paid tools like Zendesk and Help Scout without limits on users, tickets, or mailboxes. Fully mobile-friendly, multilingual (over 30 languages), and supports email integration, collision detection, push notifications, and more. It runs on any server with PHP 7.1+ and MySQL/PostgreSQL, and includes a web installer for easy setup. No vendor lock-in, full privacy control.
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Getting Started
Download installer
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Install the software
Double-click the downloaded installer and follow the prompts
Prerequisites: Server with PHP 7.1+ and MySQL/PostgreSQL (shared hosting works)
Download latest source or use Docker: docker pull freescout/freescout
Upload to server and visit domain to launch web installer
- Prerequisites: Server with PHP 7.1+ and MySQL/PostgreSQL (shared hosting works)
- Download latest source or use Docker: docker pull freescout/freescout
- Upload to server and visit domain to launch web installer
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Open Source Transparency
View GitHub SourceUninstall Info
Simply delete the application directory and drop the database. No system files or registry entries are left behind.
No Extra Dependencies
Ready to use after download. No additional runtime required.
Having issues? Check the FAQ below
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